Online Training Options

customer service training

Click the video for more info and a personal welcome message.


Compassionate Geek Online Training

Now, with online training, you can learn the same valuable skills as in our in-person corporate training sessions. Only now, with our new, affordable online training, you can learn on your own schedule at your convenience.

Compassionate Geek online training allows you to learn the skills you need to build a successful IT career no matter where you are or what time of day.

Customer Service Online Training

Eight Online Training Sections

  • Section 1: The 5 Principles of IT Customer Service Success
  • Section 2: Practical Emotional Intelligence
  • Section 3: What To Do When The Customer Isn’t Right
  • Section 4: The Art of Listening Well
  • Section 5: Making Sure They Know You Care
  • Section 6: Communicating Through Email, Text, and Chat
  • Section 7: How To Say No Without Alienating The Customer
  • Section 8: Stress Management For IT Professionals

customer service training online

Review the complete outline, including all units and samples at this link.

Each section contains multiple units to break up the learning into easily digestible chunks. There are 110 units total.

Click here to review the course outline and description.

Mixed Media Presentation

The training includes lecture, reading, actors demonstrating concepts (both good and bad), thought exercises, quizzes, and a final exam.


Q: How long is the training available? Can a learner return to later to review a unit or a section?A: At this time, the training is available for at least three years from your date of purchase, so yes, you will be able to return to it a year later.

Q: Is there an admin panel to track learner progress?A: Yes, an admin panel is available for customers who purchase their own managed portal.

Q: How long does each section take to complete?A: The training is a combination of watching videos and reading, and each section contains a different amount of content, so it’s difficult to say exactly how long it will take. Depending on the individual, the entire training can be completed in 3 to 4 hours. Some people may take longer, especially if they follow the links within each unit for more information.

Q: Are there discounts for multiple enrollments?A: Yes. Please complete the form below to request information about enterprise pricing.

Q: Other questions?A: Please call or email with any questions. Our email is info@doncrawley.com and our phone number is 1-206-988-5858. We’re usually in the office from 8:30 a.m. to 5:30 p.m. Pacific time, Monday through Friday.

Online Training Mobile App

Our training platform (TalentLMS) includes a mobile app, available for both Android and iPhone, so you can take the training with you, even when you’re traveling. You can download it from the App Store or the Google Play Store (search for TalentLMS) or download it here for your smart phone.

Certificate of Completion

When you complete the course, you’ll receive a certificate of completion, which is good for three years. You can download your certificate and store it on your computer or a flash drive. You can also print it to show to your employer as proof of your commitment to self-improvement.

What’s the Cost?

Single Learner

The cost for a single learner is only $299. Click here to register.

Multiple Enrollment Discounts

Enrolling multiple learners? Depending on the number enrolled, your cost could be as low as $39 per learner. Contact us for details on enterprise pricing. Use the form below, call +1 (206) 988-5858 x701, or email renee@doncrawley.com.

online customer service training

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