customer service

How to be a Compassionate Geek Webinar

The 5 Principles of IT Customer Service Success

Based on Don’s popular keynote address, this 60 – 90 minute webinar introduces the five principles of compassionate customer service. Participants will then learn roadblocks to success and tools for success. This fast-paced, results-oriented webinar includes compelling graphics, thought-provoking interactive polls and exercises, and personal anecdotes and stories.

Webinar Outline

  1. The Five Principles of Compassionate Customer Service in IT
  2. Roadblocks that Get in the Way
  3. Powerful Tools for Success

Download Outline


60 or 90 minutes

Delivery Methods

  • Zoom
  • Skype
  • Or, if you prefer, your conferencing solution such asGoToMeeting

​For More Information

​Please contact us to discuss this training. You may use the form below, send an email to info@doncrawley.com, or call us at 1=206-988-5858.

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